We’re pleased to introduce a new role at RSG — the Client Services Coordinator (CSC).

Created to enhance service delivery and communication, the CSC serves as your central point of contact across all RSG operations. This role coordinates scheduling, logistics, and updates for our genetics, veterinary, laboratory, and farm services—ensuring a seamless, responsive experience tailored to your needs.

Lorraine Nagel will be serving in this capacity and looks forward to supporting you with enthusiasm and dedication.

You can reach her at [email protected].

Welcome to the RSG NZ Team Lorraine!

RSG New Zealand Offering Stripe Payment Option

To give you more options and to make paying easier, we’ve added a payment option Stripe, a secure and flexible platform that makes paying easier than ever.

What’s new for you:

• Pay using credit/debit cards, Apple Pay, bank transfers options.
• Enjoy a faster, smoother checkout experience.
• Your payment details are protected with industry-leading security.

How to Pay: When you receive an email from us with an invoice attached:

1. Open the email and look for the payment section.
2. Click the Review and pay green box provided to view your charges
3. You’ll be taken to a secure Stripe checkout page.
4. Choose your preferred payment method and complete the transaction.

No account needed. Just click, pay, and you’re done!

From the GM’s Desk

Wrapping Up a Successful Season

As we close out RSG’s first busy peak season, we want to extend our heartfelt thanks to all our clients for your partnership and trust in RSG.

This season has been marked by high-quality procedures across our breeding, genetics, and veterinary services, and our team has worked tirelessly to deliver the exceptional results you’ve come to expect. Over the coming months, we look forward to sharing those results with you and celebrating the success of your breeding programs together.

As the holiday season approaches here in New Zealand, we’re taking a moment to reflect on the collaborative relationships that make our work so rewarding. Your dedication to excellence in livestock reproduction drives everything we do, and we’re grateful to be part of your operations.

We Value Your Feedback:

In the coming days, you’ll receive a Client Survey link. We’d greatly appreciate you taking a few minutes to complete it by December 10th. Your feedback helps us continuously improve our services and better meet your needs.

Holiday Office Hours:

Please note our office schedule for the holiday period:

• Final dispatch requests in 2025: Thursday, December 11th
• Last day in office: Friday, December 19th
• Office reopens: Monday, January 5th, 2026

We encourage you to plan ahead and submit any time-sensitive requests before these dates to ensure seamless service.

From all of us at RSG, we wish you and your families a safe, restful, and joyful summer holiday season. We look forward to continuing our partnership in the New Year and supporting your goals for the season ahead.

Thank you for making this peak season a success.

Onward and Upward

Julie